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CITIZEN'S CHARTER
In compliance with Republic Act 9485 otherwise known as the
Anti-Red Tape Act of 2007
 
 
 

SERVICE PLEDGE:

The PNR Management and its Employees aims to provide a:

C - Convenient

A - Affordable

R - Reliable

E - Efficient

S - Safe

Train Service to the riding public.

 

LEGAL BASES:

Republic Act 4156, AN ACT CREATING THE PHILIPPINE NATIONAL RAILWAYS, PRESCRIBING ITS POWERS, FUNCTIONS AND DUTIES, AND PROVIDING FOR THE NECESSARY FUNDS FOR ITS OPERATION, June 20, 1964

Republic Act 6366, AN ACT TO PROVIDE FOR THE REHABILITATION AND MODERNIZATION OF THE PHILIPPINE NATIONAL RAILWAYS BY AMENDING SECTION ONE, THREE, FIVE, NINE, ELEVEN, TWELVE, FOURTEEN, AND SEVENTEEN OF REPUBLIC ACT NUMBERED FORTY-ONE HUNDRED FIFTY-SIX, ENTITLED "AN ACT CREATING THE PHILIPPINE NATIONAL RAILWAYS, PRESCRIBING ITS POWERS, FUNCTIONS AND DUTIES, AND PROVIDING FOR THE NECESSARY FUNDS FOR ITS OPERATIONS.", August 16, 1971

Presidential Decree 741, AMENDING CERTAIN SECTIONS OF REPUBLIC ACT NUMBERED FORTY-ONE HUNDRED AND FIFTY-SIX, ENTITLED "AN ACT CREATING THE PHILIPPINE NATIONAL RAILWAYS, PRESCRIBING ITS POWERS, FUNCTIONS, AND DUTIES AND PROVIDING FOR THE NECESSARY FUNDS FOR THE OPERATIONS", AS AMENDED BY REPUBLIC ACT NUMBERED SIXTY-THREE HUNDRED AND SIXTY-SIX, July 3, 1975

 

PNR MANDATE

"The Philippine National Railways, being a factor for socio-economic development and growth, shall be part of the infrastructure program of the government and, as such, shall remain in and under government ownership during its corporate existence. The PNR must be administered with the view of serving the interests of the public by providing them the maximum of service and, while aiming at its greatest utility by the public, the economy of operation must be ensured so that service can be rendered at the minimum passenger and freight prices possible."

 PNR VISION

An improved, sustainable railway system running from Manila to Legaspi, carrying cargo to and from North Harbor and Batangas, providing commuter lines from Caloocan to Calamba and in Bicol; poised for a unified rail system in Luzon from Sorsogon to !locos branching to Cabanatuan and Tuguegarao. With a perspective study of a transnational railroad system covering Luzon, Visayas and Mindanao; enjoying robust riderships and freight, providing accessible means of transport that's comfortable, secure, reliable and affordable to satisfied commuters - all these thru a responsive PNR organization engaged in Public-Private-Partnership.

 PNR MISSION

The PNR shall provide safe, reliable and affordable railway services as a socioeconomic development tool within the framework of the national infrastructure
system, while ensuring sustainable operations so that optimum service can be rendered at minimum passenger and freight prices.

FRONTLINE SERVICES

FARE MATRIX

FOR COMMENTS/COMPLAINTS/COMPLIMENTS/SUGGESTIONS (CCCS)

Procedure

Step 1: Get and Fill-up CCCS Form from Public Assistance Desk or Ticket Booths/Station Agents Office at Train Stations
Step 2: Drop CCCS Form at boxes located at Public Assistance Desk or Ticket Booths/Station Agents Office at Train Stations 

The forms will then be addressed to concerned personnel, division, department.

When necessary, expect reply within one (1) week or seven (7) days from the submission of the form.

The public may also give their comments, complaints, compliments and/or suggestions through the following:

 Sample CCCS Form:  

sample form