SERVICE PLEDGE:
The PNR Management and its Employees aims to provide a:
C - Convenient
A - Affordable
R - Reliable
E - Efficient
S - Safe
Train Service to the riding public.
LEGAL BASES:
Republic Act 4156, AN ACT CREATING THE PHILIPPINE NATIONAL RAILWAYS, PRESCRIBING ITS POWERS, FUNCTIONS AND DUTIES, AND PROVIDING FOR THE NECESSARY FUNDS FOR ITS OPERATION, June 20, 1964
Republic Act 6366, AN ACT TO PROVIDE FOR THE REHABILITATION AND MODERNIZATION OF THE PHILIPPINE NATIONAL RAILWAYS BY AMENDING SECTION ONE, THREE, FIVE, NINE, ELEVEN, TWELVE, FOURTEEN, AND SEVENTEEN OF REPUBLIC ACT NUMBERED FORTY-ONE HUNDRED FIFTY-SIX, ENTITLED "AN ACT CREATING THE PHILIPPINE NATIONAL RAILWAYS, PRESCRIBING ITS POWERS, FUNCTIONS AND DUTIES, AND PROVIDING FOR THE NECESSARY FUNDS FOR ITS OPERATIONS.", August 16, 1971
Presidential Decree 741, AMENDING CERTAIN SECTIONS OF REPUBLIC ACT NUMBERED FORTY-ONE HUNDRED AND FIFTY-SIX, ENTITLED "AN ACT CREATING THE PHILIPPINE NATIONAL RAILWAYS, PRESCRIBING ITS POWERS, FUNCTIONS, AND DUTIES AND PROVIDING FOR THE NECESSARY FUNDS FOR THE OPERATIONS", AS AMENDED BY REPUBLIC ACT NUMBERED SIXTY-THREE HUNDRED AND SIXTY-SIX, July 3, 1975
PNR MANDATE
"The Philippine National Railways, being a factor for socio-economic development and growth, shall be part of the infrastructure program of the government and, as such, shall remain in and under government ownership during its corporate existence. The PNR must be administered with the view of serving the interests of the public by providing them the maximum of service and, while aiming at its greatest utility by the public, the economy of operation must be ensured so that service can be rendered at the minimum passenger and freight prices possible."
PNR VISION
An improved, sustainable railway system running from Manila to Legaspi, carrying cargo to and from North Harbor and Batangas, providing commuter lines from Caloocan to Calamba and in Bicol; poised for a unified rail system in Luzon from Sorsogon to !locos branching to Cabanatuan and Tuguegarao. With a perspective study of a transnational railroad system covering Luzon, Visayas and Mindanao; enjoying robust riderships and freight, providing accessible means of transport that's comfortable, secure, reliable and affordable to satisfied commuters - all these thru a responsive PNR organization engaged in Public-Private-Partnership.
PNR MISSION
The PNR shall provide safe, reliable and affordable railway services as a socioeconomic development tool within the framework of the national infrastructure
system, while ensuring sustainable operations so that optimum service can be rendered at minimum passenger and freight prices.
FOR COMMENTS/COMPLAINTS/COMPLIMENTS/SUGGESTIONS (CCCS)
Procedure
Step 1: Get and Fill-up CCCS Form from Public Assistance Desk or Ticket Booths/Station Agents Office at Train Stations
Step 2: Drop CCCS Form at boxes located at Public Assistance Desk or Ticket Booths/Station Agents Office at Train Stations
The forms will then be addressed to concerned personnel, division, department.
When necessary, expect reply within one (1) week or seven (7) days from the submission of the form.
The public may also give their comments, complaints, compliments and/or suggestions through the following:
Sample CCCS Form:
GENERAL RULES ON PURCHASING TICKET
Process
For Main and Adopted Stations
Step 1: Depends on the design of the stations, passengers and their luggage should have been checked and inspected by the station guards before proceeding to the ticket booth.
Step 2: Passengers will proceed to the ticket booth for buying of tickets according to their destination and then proceed to the waiting area/platform or paid area to board the train.
Step 3: Upon arrival at the destination, passengers must present their tickets to the assigned personnel, if any, before leaving the station.
For Flag Stops
Step 1: Passengers will wait for the train at the designation train stop to board the train.
Step 2: PPassenger will buy ticket from the assistant Train Conductors inside the train.
Step 3: Upon arrival at the destination, passengers must present their tickets to the assigned personnel, if any, before leaving the station.
GENERAL RULES ON TICKET REFUND
Process
For Passengers waiting at the station
- In case that the scheduled passenger trip is cancelled or delayed, passengers may opt to refund the payment. Passengers may proceed to the ticket seller for validation and refund;
- In case that the passenger/s opt not to refund the payment, he/she must proceed to the ticket booth for validation. Validated ticket can be used within three (3) days from purchase.
For Passengers inside the train
- If the train is at the station and fails to continue its trip, riding passengers may opt to take another mode of transportation. He/she must proceed to the ticket booth for validation. Due to the reason that the tickets can only be refund to origin stations, validated ticket can be used within three (3) days from purchase to board the train in any station.
